Music on hold (MOH) systems are answering machine systems that play music while callers are waiting to be served. These systems are helpful in that they contribute to lesser call drop rates and they allow you to promote your business/brand. There are several myths that people have about on hold messages and music on hold and it is important that you are aware of whether or not they are true.

There is a myth that certain businesses do not put callers on hold and that all phones are answered by receptionists. The simple truth is that all businesses will put callers on hold. The alternative, hiring many receptionists to get the calls, would result in high running costs. Even the firms that have a lot of receptionists have to put callers on hold as they transfer the calls to the appropriate parties. Callers are usually put on hold between 5 and 40 seconds. This simply means all companies require music on hold systems or perhaps systems with America on hold messages.

Yet another typical myth that needs dispelling is that music on hold and custom messaging systems are too expensive. The fact is that personalized on hold messages and MOH are less expensive than you might think. You will only require to devote a few hundred dollars and you will not need to spend another cent, ever. If you buy professional on hold players, chances are you will get discounts when you order the messages at the same time. Decent players come with multi-year warranty, which means you will be getting a good deal.

There is a common myth that a huge number of phones do not support America on hold messages and music on hold. The simple truth is that roughly 99% of all phones support MOH and on-hold messages. All phones that have PBX/Key phone systems that are professionally installed are100% compatible, as are standard office phones such as AT&T, RCA, Panasonic, Brother, Sony, as well as Uniden phones.

Some people think that customers are disturbed by being 'pitched to' while they are on hold. The reality is that studies by the likes of Better Business Marketing and CNN have shown that most people prefer music on hold and America on hold messages to silent on-hold and radio on hold.

There is a myth that the fact that radio on-hold as well as silent on-hold must work because people do not complain regarding them. The simple truth is that radio-on hold is actually unlawful (Better Business Bureau October 2002) while silent on-hold is downright amateur.

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